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The best-known features of Busy Software's Enquiry & Support Module

Enquiry Management feature

Enquiry management is the systematic tracking of product enquiry calls, documenting each interaction's details, such as the executive handling the call and its final status. It's the pivotal pre-sale process ensuring that inquiries about product details, pricing, discounts, and offers are promptly addressed to nurture potential customers.

Call Receipt Management

In the Call Receipt voucher, you can enter details of the calls you have received.

Call Allocation Management

Using Call Allocation voucher, you can allocate call to an Executive.

Call Allocation Management

Using Call Allocation voucher, you can allocate call to an Executive.

Call Report Management

In the Call Report voucher, you can enter details about the call such as Executive's reporting time and leaving time at Contact / Party's office, final status of the call, complete call details in the form of remarks and so on.

Call, Enquiry and Support Report Management

Call Management reports display complete call details and call history and others details.

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Frequently asked questions

How does Busy Software's Enquiry and Support module prioritize customer inquiries?

Busy Software's module prioritizes inquiries based on urgency and importance, ensuring timely resolution.

Can Busy Software's Enquiry and Support module integrate with other communication channels like email and social media?

Yes, Busy Software's module seamlessly integrates with various communication channels, including email and social media, to streamline customer interactions.

How does Busy Software's Enquiry and Support module track the resolution status of customer inquiries?

Busy Software's module tracks inquiry resolution status through a centralized dashboard, providing real-time updates on the progress of each inquiry.

Is there a feature in Busy Software's Enquiry and Support module for assigning inquiries to specific support agents?

Yes, Busy Software's module includes a feature to assign inquiries to specific support agents, ensuring efficient handling and accountability.

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Can Busy Software's Enquiry and Support module generate reports on inquiry volume and resolution times?

Yes, Busy Software's module offers comprehensive reporting capabilities, allowing users to analyze inquiry volume and track resolution times for performance optimization.