Privacy Policy

Busy Software Nepal is operated by A.N. Tech Solution ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store and share information when you visit busysoftwarenepal.com, request a demo, contact us for pricing, or use our support, renewal, implementation, training, VAT billing or IRD billing related services.

By using this website or submitting your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not submit personal or business information through this website.

1. Information We Collect

• Contact information: Your name, phone number, email address, company name, location and message when you submit a contact form, request a demo, ask for pricing, or contact us by phone, email, WhatsApp or social media.
• Business and service information: Details related to your accounting, billing, inventory, VAT, PAN/VAT registration, IRD e-Billing setup, license, renewal, training, support or implementation requirements.
• Website usage information: Basic technical information such as IP address, browser, device type, pages visited, referral source, approximate location and interaction data collected through hosting, analytics or security tools.
• Communication records: Messages, support requests, quotations, invoices, service notes and other records needed to respond to your inquiry or provide agreed services.

2. How We Use Your Information

• To respond to inquiries: We use your information to answer questions about Busy Software Nepal, product editions, pricing, demos, implementation, support, renewal, training and IRD billing setup.
• To provide services: We use business and contact details to prepare quotes, configure software, coordinate license activation, provide support, conduct training, manage renewals and assist with VAT or IRD billing workflows.
• To improve our website and service: We may analyze website usage and inquiry trends to improve content, user experience, marketing, service quality and customer support.
• To communicate with you: We may send service updates, renewal reminders, support responses, demo follow-ups, product information or promotional messages related to Busy Software Nepal and A.N. Tech Solution services.
• To meet legal and business requirements: We may use information for invoicing, accounting, tax, fraud prevention, dispute handling, record keeping and compliance with applicable laws.

We may combine information collected through the website with information you provide by phone, email, WhatsApp, in person, social media or during support interactions so we can better understand your requirements and provide relevant service.

3. Sharing Your Information

• Internal team and service staff: We may share information with our sales, implementation, support, renewal, training and accounts teams as needed to serve you.
• BUSY/vendor or partner systems: When required for license activation, renewal, support, cloud access, implementation or warranty-related work, we may share necessary customer, company, license or contact details with the relevant software vendor, distributor, partner or authorized system.
• Service providers: We may use trusted providers for website hosting, analytics, email, forms, WhatsApp communication, payment processing, data storage, CRM, security or customer support.
• Legal compliance: We may disclose information if required by law, tax authorities, courts, regulators, government agencies or valid legal requests.

We do not sell or rent your personal information as a customer list. Where your information is shared with BUSY, vendor systems, distributors or third-party service providers, their own privacy policies and terms may also apply.

4. Data Security

We use reasonable technical and organizational measures to protect your information. However, no website, email, internet transmission or storage system can be guaranteed to be completely secure. You should avoid sharing passwords or highly sensitive information through unsecured channels unless specifically requested through an agreed support process.

5. Cookies, Analytics and Advertising Tools

Our website may use cookies, analytics scripts, tracking pixels, local storage or similar tools to understand website performance, improve content, remember preferences, measure marketing activity and show more relevant advertising. These tools may collect information such as pages visited, links clicked, referral source, device, browser and approximate location.

You may control cookies through your browser settings, but some parts of the website may not work as expected if cookies are disabled. Third-party advertising or analytics providers may process information according to their own policies.

6. Your Rights

• Access and correction: You may request access to or correction of your contact and business information held by us.
• Deletion: You may request deletion of your information, subject to legal, tax, accounting, contractual, support and legitimate business record requirements.
• Communication preferences: You may ask us to stop sending promotional messages. We may still send necessary service, support, billing or renewal-related communications.

7. Promotional Communications and Opt-Out

If you request a demo, download, quote, support or service information, we may contact you by phone, email, SMS, WhatsApp or similar channels about your inquiry, product updates, renewals, offers or related services. You can ask us to stop promotional communications at any time by contacting us. This will not stop important service, billing, renewal, license, support or administrative messages.

8. Data Retention

We keep information for as long as needed to respond to inquiries, provide services, manage renewals and support, meet legal or tax obligations, resolve disputes and maintain business records. Retention periods may vary depending on the type of information and service relationship.

9. Third-Party Links

busysoftwarenepal.com may include links to third-party websites, software vendors, payment providers, social platforms or communication tools. We are not responsible for the privacy practices or content of those third-party services.

10. Public Comments, Reviews and Shared Content

If you choose to post reviews, testimonials, comments or other information in public areas, social media or review platforms, that information may become public. Please do not share confidential business, tax, login or financial information in public areas.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on this page with the effective date shown above.

12. Contact Us

If you have any questions, please contact us at: